Question 1

My student is missing from DMAC, how do I add them?

Accepted Answer

The student ID (social security) or their TSDS number might be missing from the class roster file.  It will import once the number is corrected in the student management system.  Read More

Question 2

I am not a Teacher of Record, but have students tied to me.  How can I see my class?

Accepted Answer

District or Campus Administrators and Managers can create and lock a class to prevent it from being reset with class roster uploads.  Read More

Question 3

What all can Utilities do?

Accepted Answer

Utilities is such a powerful too.  It is the system management tool that allows you to manage passwords, identify class information, maintain teacher accounts, and so much more!  Read More

Question 4

Where do I upload data in DMAC?

Accepted Answer

District Administrators and Managers can upload data files by selecting Upload > Data Upload from the top navigation bar in Utilities.  Read More

Question 5

Where do I go to view the services selected on our contract?

Accepted Answer

From Utilities > Services.  Read More

Question 6

What are the types of User Roles are in DMAC?

Accepted Answer

Question 7

Where do I search for teachers in DMAC?

Accepted Answer

District and Campus Administrators - or - Managers can use the Teacher section in Utilities to: search for, view, add, edit and delete teacher accounts or send out password reset emails.  Read More

Question 8

How do student records get into DMAC?

Accepted Answer

Student records are automatically generated in Utilities when your school submits a Class Roster data file from your Student Management System (ex: Skyward or Ascender).  Read More

Question 9

How do I create student groups in Utilities?

Accepted Answer

Create custom Student Groups in DMAC that can be used to search in Student Portfolio or create reports in State Assessment and TEKScore.  Read More

Question 10

Where do I find reports in Utilities?

Accepted Answer

From the top navigation bar, click Reports.  Read More

Question 11

Can we have multiple District Administrators?

Accepted Answer

Yes. The current District Administrator or Superintendent can email Support@dmac-solutions.net to request new admin accounts. Provide Name and Email address of new user.

Question 12

Can one account have access to multiple campuses?

Accepted Answer

You can create District User or Manager accounts and restrict access to specific campuses. After the account is created, click the paper/pencil Edit icon and add campuses under “Add User to Campus”.  Read More

Question 13

How do I upload files?

Accepted Answer

Only District Administrators or District Managers can upload files in Utilities > Upload > Data Upload.  Read More

Question 14

Why are some of my teachers listed twice?

Accepted Answer

Teachers will have duplicate accounts when an account is manually created by the district prior to the teacher importing into DMAC via a class roster file. If the local and state ID do not exactly match, a duplicate account is created. Read More

Question 15

Can DMAC sync with ClassLink?

Accepted Answer

We sync with Classlink for Student SSO, not for rostering. To set up Student SSO, from your Classlink Portal, share your OneRoster data with DMAC and send an email to support@dmac-solutions.net and we will complete the setup.  Call us if you need help!

Question 16

How do I move an account to a different campus?

Accepted Answer

DMAC allows you to edit campus and district-level accounts. If you need to move a user to a new campus, or change their role in DMAC, go to Utilities, click the pencil/paper icon to edit their account, and update the location/role as necessary.  Read More

Question 17

Why has DMAC not rolled up my students yet?

Accepted Answer

DMAC imports the most current roster file submitted by the district. At the 
beginning of the year(mid-July) we send an email to all districts with automated rosters requesting they inform us when their rosters are complete in their Student Management system and ready for import. We will follow up with districts in early September if they have a current contract and roster imports have not been established for the current school year. If districts do not have an automated roster file, they have to pull a file from their SMS and upload it through Utilities for import. Once the roster file is imported, accounts in utilities will match the district’s SMS for teachers and students.  Read More

Question 18

Why does my teacher keep disappearing from DMAC?

Accepted Answer

If you have manually created a teacher account that keeps dropping out of DMAC, you need to add a locked class for that teacher.  Read More

Question 19

How do I give an Inclusion teacher access to their students?

Accepted Answer

You will need to create a Teacher account for them, then add a locked class that includes their students.  Read More

Question 20

Why can I not see test scores from my last year students?

Accepted Answer

In accordance with FERPA regulations, Teacher accounts may only access students who are currently rostered to them.  Read More

Question 21

Can I copy a class in Utilities?

Accepted Answer

Yes! In a teacher account in Utilities, you can copy over their class list for a pull-out or inclusion teacher.  Read More

Question 22

How can I get my DMAC Password?

Accepted Answer

Contact a DMAC District or Campus Administrator at your school or the DMAC Helpdesk at 1.8666.988.6777 or support@dmac-solutions.net.

Question 23

How do I upload snapshot data?

Accepted Answer

In Utilities, click Upload > Snapshot and follow the directions listed HERE.

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