Need help signing in to your DMAC Account?
Please take a look at the tips below. If you are still unable to sign in to your DMAC account, please contact the DMAC Help Desk at 1.866.988.6777 or support@dmac-solutions.net for assistance.
Password Recovery
You can reset your DMAC password if you:
- Have previously registered your TSDS information in DMAC – and – know your TSDS Unique ID.
>> CLICK HERE TO RESET YOUR PASSWORD <<
PLEASE NOTE: Administrator user roles (District and Campus Admins) cannot be reset using this option. Administrators must contact the DMAC Help Desk at 1.866.988.6777 or support@dmac-solutions.net for assistance.
Error Message: Account Not Found
Why am I getting this message?
- The provided username and password does not exist in our system
- IMPORTANT: Passwords are case sensitive!
What can I do?
- You can try typing your username and password without using the autofill or a previously saved password
- Use the password recovery option listed above
- Contact your school’s District Admin/Manager or Campus Admin/Manager to retrieve or reset your password
- Contact the DMAC Help Desk
Error Message: Account Disabled
Why am I getting this message?
- The account has been temporarily disabled by DMAC or a local DMAC Admin for security reasons
- DMAC disables any account not accessed in the last 12 months from either the last sign in date or the date the account was created
What can I do?
- Contact your school’s District Admin/Manager or Campus Admin/Manager to activate your account
- Contact the DMAC Help Desk
Error Message: Account Closed
Why am I getting this message?
- The account belongs to a school that has been closed or consolidated. Closed schools are identified through TEA’s AskTED database.
What can I do?
- Contact your school’s District Admin to request a new account
- Contact the DMAC Help Desk
Error Message: Account Expired
Why am I getting this message?
- The account has been permanently deleted due to 18 months of inactivity. This policy exists as a security measure to restrict unauthorized access.
What can I do?
- Contact your school’s District Admin to request a new account
- Contact the DMAC Help Desk