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Students Educators

Need help signing in to your DMAC Account?

Please take a look at the tips below. If you are still unable to sign in to your DMAC account, please contact the DMAC Help Desk at 1.866.988.6777 or support@dmac-solutions.net for assistance.


Password Recovery

You can reset your DMAC password if you:

  • Have previously registered your TSDS information in DMAC – and – know your TSDS Unique ID.

>> CLICK HERE TO RESET YOUR PASSWORD <<

PLEASE NOTE: Administrator user roles (District and Campus Admins) cannot be reset using this option. Administrators must contact the DMAC Help Desk at 1.866.988.6777 or support@dmac-solutions.net for assistance.


Error Message: Account Not Found


Why am I getting this message?

  • The provided username and password does not exist in our system
  • IMPORTANT: Passwords are case sensitive!

What can I do?

  • You can try typing your username and password without using the autofill or a previously saved password
  • Use the password recovery option listed above
  • Contact your school’s District Admin/Manager or Campus Admin/Manager to retrieve or reset your password
  • Contact the DMAC Help Desk

Error Message: Account Disabled


Why am I getting this message?

  • The account has been temporarily disabled by DMAC or a local DMAC Admin for security reasons
  • DMAC disables any account not accessed in the last 12 months from either the last sign in date or the date the account was created

What can I do?

  • Contact your school’s District Admin/Manager or Campus Admin/Manager to activate your account
  • Contact the DMAC Help Desk

Error Message: Account Closed


Why am I getting this message?

  • The account belongs to a school that has been closed or consolidated. Closed schools are identified through TEA’s AskTED database.

What can I do?

  • Contact your school’s District Admin to request a new account
  • Contact the DMAC Help Desk

Error Message: Account Expired


Why am I getting this message?

  • The account has been permanently deleted due to 18 months of inactivity. This policy exists as a security measure to restrict unauthorized access.

What can I do?

  • Contact your school’s District Admin to request a new account
  • Contact the DMAC Help Desk